At Shop With Bee Queen, items may be exchanged under the following conditions: 

Hair Extensions and Lace Wigs: we will not accept any used or altered (brushed, combed, picked, cut, removed from the weft or processed) merchandise in any way. This includes removing the hair from packaging and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, and/or cutting the hair voids ALL EXCHANGE AND REPLACEMENT guarantees. Clothing, Shoes and Accessories will not be exchanged due to COVID-19. Requests must be made within 14 calendar days from the date of purchase. Any exchange request after 14 calendar days will not be honored. All products must be exchanged for something of equal or greater value. No refunds will be permitted. 

You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be mailed back using a preaddressed label. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.